Return & Refund Policy

“We build gear that holds. If it doesn’t meet our standards, we’ll make it right.”

30-Day Return Window

We offer a 30-day return policy from the date your order is delivered.

If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused.

  • The item must be in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase is required.

Items showing signs of misuse, modification, excessive wear, or damage not caused by manufacturing defects may not qualify for a refund.

Non-Returnable Items

We do not accept returns on:

  • Final sale or clearance items

  • Gift cards

  • Products damaged due to misuse or improper handling

How to Start a Return

To initiate a return:

  1. Email us at support@toughste.com

  2. Include your order number.

  3. Provide reason for return.

  4. Attach photos if the item is damaged or defective.

We will provide return instructions once your request is approved.

Do not send items back without authorization.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping method.

Toughste is not responsible for lost return shipments.

Refunds

Once your return is received and inspected:

  • You will be notified via email.

  • Approved refunds will be processed to your original payment method.

  • Refunds typically appear within 5–10 business days depending on your bank.

Original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, contact us at:

📧 info@toughste.com

Damaged or Defective Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the product and packaging.

  • We will review and resolve promptly.

Order Cancellations

Orders can only be canceled within 12 hours of purchase.

Once processed or shipped, orders cannot be canceled.

Abuse & Policy Protection

We reserve the right to deny returns that:

  • Show signs of wear or misuse

  • Appear fraudulent

  • Violate this policy

Contact Information

Toughste
Email: info@toughste.com
Ph: +1 302 308 2272